Now we need to know which type of device you are trying to connect to DiskAid.
Is it an iOS-based device like the iPod touch, the iPhone, the iPad?
Just like one of these.
It’s another iPod type.
Just like one of these.
It’s another iPod type.
User Guides
Troubleshooting, User Guides, Lost Key, My Account 
Troubleshooting, User Guides, Lost Key, My Account
Just like one of these.
It’s another iPod type.